Elon Musk says every company should maximize the ‘curve of customer happiness’ — here’s what that means (TSLA)
Brendan Smialowski / AFP via Getty Images
Elon Musk has some business advice for other companies: “Maximize the area under the curve of customer happiness.”
The Tesla CEO said that is the goal of his company, and other businesses should aim to do the same thing.
The hill-shaped curve shows that with more options, like Tesla’s option to “subscribe” to its self-driving capabilities, customers have more ways to be satisfied.
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Tesla’s goal is to “maximize the area under the curve of customer happiness,” CEO Elon Musk said in an earnings call on Wednesday.
He advised that it’s “the kind of thing that all companies should try to do.” See the rest of the story at Business Insider
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