The pandemic has profoundly affected the way insurance companies operate. Previously, insurance agents were accustomed to interacting with prospects in person, but now, with social distancing a norm, all customer communication must be done over audio or video calls.
To address these challenges, insurers need to streamline their communication processes, build customer relationships remotely, and adapt to the situation in order to maintain a competitive edge.
According to McKinsey’s January 2020 US Agent survey, about 90 percent of life insurance agents’ sales conversations and nearly 70 percent of their ongoing client conversations were conducted in person.
Acing the subtle art of communication
Hurdles in effective customer communication
Insurance agents handle multiple processes, including administering existing policies, sharing instant quotes, selling and renewing policies, and addressing customer enquiries.
Recently, the mass shift to remote working has completely changed the way agents interact with customers, especially since they have historically relied on face-to-face sales and servicing. Additionally, obsolete legacy systems are unable to support modern communications.
Siloed processes and disjointed communication across departments is affecting agents’ abilities to access contextual information, collaborate smoothly, and as a result, provide speedy customer service.
Four tips to improve communication and collaboration
Insurance agents now have an opportunity to transform their digital services in response to changing customer and business needs. Insurers must collaborate remotely and deliver relevant communications through their customers’ preferred channels to improve customer retention. This can be done by:
1. Leveraging tools for remote working
In order to provide uninterrupted services to customers, insurance agents must leverage video conferencing and web meeting tools to effectively communicate with customers. They can also use alternative means, such as e-signature solutions and online, user-friendly forms, to service policies and process claims
2. Digitising customer interactions
Customers expect a streamlined experience at every touchpoint. Insurance agents can use a wide range of technologies, such as chatbots and self-service portals, to help customers access their policy details, pay premiums, and apply for claims from any electronic device
3. Automating critical processes
Automating key insurance processes, such as customer onboarding, underwriting, policy servicing, claims processing, and customer communication, enables insurance agents to collaborate remotely, reduce process turnaround times, establish a seamless information flow, and improve customer experience
4. Establishing virtual offices with mobility
Mobile applications must be used to establish virtual offices for sales agents and allow access to information, such as new policy features, policy quotes, customer details, etc. Agents can collaborate with the central processing office to transfer information and process applications instantly
As customer expectations heighten and the insurance landscape continues to evolve, insurance agents must invest in digital tools and new-age technologies to provide uninterrupted services across all channels and devices.
Digitisation is the key to facilitating communication and collaboration between insurers, agents, brokers, stakeholders, and customers.
Right now, “going digital” is a necessity for insurers to stay relevant; in the long term, they will continue to reap the benefits of modernised processes. As organisations look to the future, streamlined communication and collaboration will be the differentiating factor to keep insurance companies on the cutting edge. And in order to stay ahead of the competition tomorrow, insurers must digitise today.
(Disclaimer: The views and opinions expressed in this article are those of the author and do not necessarily reflect the views of YourStory.)
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Original Source: yourstory.com
You have just formed your very first Delaware corporation. Congratulations! Although as a busy founder you may not have time to take care of ongoing corporate maintenance, there are some minimum corporate formalities that you should strive to maintain. Below is my list and the reasons why.One of the main benefits that is afforded by corporate structure is the limited liability protection for its owners. This means that the corporation and its stockholders are treated as separate legal entities. The corporation enters into its own contracts, and therefore, it is only the corporation’s assets, and not the assets of its individual stockholders, that are available to pay for judgments and claims of creditors. There are, however, circumstances when a creditor of a corporation can “pierce the corporate veil” to hold the corporation’s stockholders liable for the corporation’s debts and other obligations. When deciding whether to pierce the corporate veil and hold stockholders personally liable, courts consider, among other factors, whether: the corporate formalities have been disregarded;the corporation is a mere façade of its owners; the corporation is inadequately capitalized; the owners use the corporation’s assets and property as their own; the corporation makes undocumented “loans” to the owners or extends credit not on market terms; or the owners simply take money out of the corporation; The following best practices with respect to corporate governance and external appearance of the corporation may strengthen the argument that the corporation exists as a separate legal entity: Stockholder and Board of Directors Meetings. The corporation should hold both annual stockholder and Board meetings (or at least prepare unanimous written consents). In addition, the Board should consider and approve all significant actions of the corporation (such as taking out loans, hiring executive officers, selling securities, entering into any other transaction that is out of the ordinary for such corporation). A majority of disinterested directors or the stockholders should approve all transactions between directors, officers, and the corporation. Delaware Annual Report and Franchise Tax. In order to maintain good standing in Delaware, the corporation has to file an online annual report with the Delaware Division of Corporations and pay the Delaware franchise tax no later than March 1st of each year. Delaware Registered Agent. It is important to renew the services of the mandatory Delaware Registered Agent every year. The fee is about $50/year.Qualifying to Do Business in the Other States. If the corporation is conducting business in another state, it must register there as a foreign corporation and pay tax on the income derived from that state. The definition of “conducting business” varies state by state. So, please reach out to your accountant or lawyer for assistance with this question. Separate Bank Account. The corporation must have its own corporate bank account. All expenses must be paid from that account and all revenue be deposited there. If the founders paid for incorporation expenses personally, they should submit an expense report and be reimbursed by the corporation from the corporate bank account. One of the “red flags” for the “piercing of the corporate veil” argument is the co-mingling of funds between the corporation and its owners. Hiring Employees. The hiring process is complicated and involves setting up payroll, preparing pay notices, registering with appropriate state authorities, complying with federal immigration laws, and obtaining the mandatory insurance policies. Failure to comply with these requirements may result in hefty fines. Debt Guarantees. Stockholders should be careful not to personally guarantee and pay debts of the corporation (at least not on the recurrent basis). Otherwise, the courts may decide that the owners act as “alter egos” of the corporation and the corporation has lost its separate entity status. Board resolutions should be adopted allowing guarantees for specified purposes only. Acting on Behalf of the Corporation. All documents signed on behalf of the corporation must indicate the signing officer’s name and title. For example: XYZ Inc. ________________ Name: John Smith Title: CEO Further, all contracts should be in the name of the corporation, and the insurance policies should name the corporation as the insured. The full corporate name should appear on the website, business cards, letterhead, and checks of the corporation. In conclusion, although this list seems long, it actually doesn’t take much effort to comply with if the proper procedures have already been set up. Your accounting and legal team should work with you on ensuring that your startup follows all corporate formalities.This article is not legal advice and was written for general informational purposes only. It does not express anyone else’s views except for the author’s. If you have questions or comments about the article or are interested in learning more about this topic, feel free to contact its author Arina Shulga.
Original Source: businesslawpost.com
Bill Gates — who illegally invests in the same industries he gives charitable donations to, and who promotes a global public health agenda that benefits the companies he’s invested in — has gone on record saying life will not go back to normal until we have the ability to vaccinate the entire global population against COVID-19.1
To that end, he is pushing for disease surveillance and a vaccine tracking system2 that might involve embedding vaccination records on our bodies. One example of how this might be done is using an invisible ink quantum dot tattoo, described in a December 18, 2019, Science Translational Medicine paper.3,4
According to statements made by Gates, societal and financial normalcy may never return to those who refuse vaccination, as the digital vaccination certificate Gates is pushing for might ultimately be required to go about your day-to-day life and business. Without this “digital immunity proof,” you may not even be allowed to travel locally or visit certain public buildings.
Gates has a history of “predicting” global pandemics with vast numbers of deaths,5 and with his call for a tracking system to keep tabs on infected/noninfected and vaccinated/unvaccinated individuals, he’s ensuring an unimaginably profitable future for the vaccine makers he supports and makes money from via his Foundation investments.
Along with Gates, The Rockefeller Foundation is also coordinating efforts in the direction of social control through the implementation of draconian COVID-19 tracking and tracing measures that are clearly meant to become permanent.
National COVID-19 Testing Action Plan
April 21, 2020, The Rockefeller Foundation released a white paper6 titled, “National COVID-19 Testing Action Plan — Strategic Steps to Reopen Our Workplaces and Our Communities.” In the foreword, Rockefeller Foundation president Dr. Rajiv J. Shah writes:
“In the face of an ineffective nationally-coordinated response, insufficient data, and inadequate amounts of protective gear and testing, we need an exit plan. Testing is our way out of this crisis.
Instead of ricocheting between an unsustainable shutdown and a dangerous, uncertain return to normalcy, the United States must mount a sustainable strategy with better tests and contact tracing, and stay the course for as long as it takes to develop a vaccine or cure.
Any plan to do so must win the faith of private and public sector leaders across the country, and of individual Americans that they and their loved ones will be safer when we begin to return to daily life.
The Rockefeller Foundation exists to meet moments like this. In the past two weeks we have brought together experts and leaders from science, industry, academia, public policy, and government — across sectors and political ideologies — to create a clear, pragmatic, data-driven, actionable plan to beat back Covid-19 and get Americans back to work more safely.”
The plan calls for testing and tracing 1 million Americans per week to start, incrementally ramping it up to 3 million and then 30 million per week (the “1-3-30 plan”) over the next six months until the entire population has been covered.
Test results would then be collected on a digital platform capable of tracking all tested individuals so that contact-tracing can be performed when someone tests positive. According to the “National COVID-19 Testing Action Plan”:
“Policy makers and the public must find the balance between privacy concerns and infection control to allow the infection status of most Americans to be accessed and validated in a few required settings and many voluntary ones.”
To this end, they suggest using incentives “to nudge the voluntary use” of tracking and contact tracing apps rather than making them mandatory. They also call for the use of “innovative digital technologies” aimed at improving “workforce monitoring and early detection of recurrent outbreaks.”
“When integrated into national and state surveillance systems, such innovations may enable the same level of outbreak detection with fewer tests.
Promising techniques include anonymous digital tracking of workforces or population-based resting heart-rate and smart thermometer trends; continually updated epidemiological data modeling; and artificial intelligence projections based on clinical and imaging data,” the document states.7
Modern ‘Wartime’ Effort That Will Cost Billions
According to the “National COVID-19 Testing Action Plan”:8
“Monitoring the pandemic and adjusting social distancing measures will require launching the largest public health testing program in American history … The effort will ultimately grow to billions of dollars per month … But with widespread business closures costing the country $350 billion to $400 billion each month, the expense will be worth it.
This testing infrastructure is intended to tide the country over until a vaccine or therapy is widely available.
Coordination of such a massive program should be treated as a wartime effort, with a public/private bipartisan Pandemic Testing Board established to assist and serve as a bridge between local, state, and federal officials with the logistical, investment and political challenges this operation will inevitably face.”
Don’t Be Naïve About Infectious Tracking Plan
Call me jaded, but this sounds like a plan to surveil Americans so that they can easily be tracked down for mandatory vaccination once a COVID-19 vaccine becomes available. It also creates the necessary infrastructure for vaccination tracking across the board, for all vaccines.
While they give lip-service to privacy and anonymization of data, privacy promises have been repeatedly broken in the past. Besides, the document clearly states that:9
“Some privacy concerns must be set aside for an infectious agent as virulent as Covid-19, allowing the infection status of most Americans to be accessed and validated in a few required settings and many voluntary ones.
The loss of privacy engendered by such a system would come at too high of a price if the arrival of a vaccine early next year was a certainty. But vaccine development and manufacture could take years, and when it comes certain populations may be excluded from receiving it for health reasons.
In the meantime, infection status must be known for people to participate in many societal functions. Legislation protecting people from being fired over infection status must be passed.
Those screened must be given a unique patient identification number that would link to information about a patient’s viral, antibody and eventually vaccine status under a system that could easily handshake with other systems to speed the return of normal societal functions.
Schools could link this to attendance lists, large office buildings to employee ID cards, TSA to passenger lists and concert and sports venues to ticket purchasers. Such connections should be made in a way that protects personally identifying information whenever possible … Whenever and wherever possible data should be open.”
Are You Ready to Give Up EVERYTHING Over a Virus?
“Privacy concerns must be set aside.” Infection status must be “accessed and validated in a few required settings.”
Infection status will be linked to schools, office buildings, places of work, airports, concert and sport venues — in other words, most areas people need or want to frequent, if not daily, then at least occasionally. Infection status must be known “for people to participate in societal functions.” Legislation must be passed to protect people from being fired from their jobs based on their infection status. Are you concerned yet?
Anyone who remembers the tactics employed in Nazi Germany, or anyone familiar with the current surveillance of the Chinese population, will realize where this is headed.
Reading through the plan, it should also be crystal clear that this tracking and surveillance program is not designed to be temporary. You can be strongly assured this will be permanent. It calls for hundreds of thousands of new employees, updating computer systems and new laws that in many ways resemble the implementation of TSA post-9/11.
Not addressed in this report is the question of just how often would you have to undergo testing. A negative test today may not be valid tomorrow, if you happen to come across someone who is infected between now and then. Would you have to undergo testing every single day? Once a week?
If regular retesting is not part of the plan, then the whole system is worthless as your infection status could change at any time.
Other questions not addressed: If you happen to be in the vicinity of someone who tests positive in the near future, would you have to quarantine for two weeks? Will your employer pay for that time off? Will you have a job when you come out of quarantine?
What if you quarantine for two weeks but don’t get sick and test negative for antibodies, then go out and happen across yet another person who ends up testing positive shortly thereafter. Will you be forced into quarantine again? Where does it end?
The tracking system The Rockefeller Foundation is calling for is eerily similar to that already being used in China, where residents are required to enroll in a health condition registry. Once enrolled, they get a personal QR code, which they must then enter in order to gain access to grocery stores and other facilities.10
The plan also demands access to other medical data. According to the “National COVID-19 Testing Action Plan”:11
“This infection database must easily interoperate with doctor, hospital and insurance health records in an essential and urgent national program to finally rationalize the disparate and sometimes deliberately isolated electronic medical records systems across the country …
Unfortunately, obtaining the necessary clinical data to bring these powerful analytic tools to bear has been difficult due to information-blocking tactics of electronic health records (EHR) vendors. Among the longtime tactics used by such vendors has been charging unreasonable fees for data access, requiring providers to sign restrictive contracts, and claiming patients’ clinical data is proprietary.
On March 9, the Department of Health and Human Services (HHS) released two long-awaited final rules that would prohibit information blocking in health care and advance more seamless exchange of health care data. But publication in the Federal Register, necessary to activate the rules, has been inexplicably delayed. This delay must end.”
In other words, this plan is far more comprehensive than merely tracking COVID-19 cases. It’s designed to replace the current system of “disparate and sometimes deliberately isolated electronic medical records systems across the country.”
While The Rockefeller Foundation’s white paper simply calls for the use of a digital “patient identification number” without indicating exactly how you would carry this ID number on your person, Gates has repeatedly talked about the “need” for some sort of implantable vaccine certificate.
In 1999, The Bill & Melinda Gates Foundation donated $750 million to set up Gavi, The Vaccine Alliance.12 Gavi, in turn, has partnered with the ID2020 Alliance, along with the Bangladeshi government, to launch a digital identity program called ID2020.13
The Bill & Melinda Gates Foundation also funded the GSMA Inclusive Tech Lab, launched in 2019, the aim of which is to promote access to digital and biometric identity services and systems.14,15
ID2020, which also launched in 2019, is designed to “leverage immunization as an opportunity to establish digital identity.” This digital identity system is said to carry “far-reaching implications for individuals’ access to services and livelihoods,” so to think that Gates’ call for implantable COVID-19 vaccine certificates would be limited to that alone would again be a grave mistake.
Like The Rockefeller Foundation, Gates is not presenting short-term, temporary measures. They’re both aiming to implement a totalitarian control system. It’s not so far-fetched to imagine a future in which your vaccine certificate or “unique patient ID number” replaces personal identifications such as your driver’s license, state ID card, Social Security card and passport, and is tied not only to your medical records in total, but also your finances.
I remain confident that it would be a tragic mistake to trust Gates, Rockefeller, Google or any of the other players that are being brought before us as the saviors of the day. While most people are well-acquainted with the Rockefeller name, few probably know the true history of the Rockefellers’ rise to power. If you fall in this category, be sure to read “How the Oil Industry Conquered Medicine, Finance and Agriculture,” which features an excellent video report by James Corbett.
Those who are ignorant of history are bound to repeat it, and if the Rockefeller story tells us anything, it is that unless we realize what has been done, we’ll be deceived again and again, because the oil oligarchy’s end game is yet to be realized — if we let them.
Original Source: articles.mercola.com