The coronavirus outbreak has not only brought about a global health threat but is also crippling the economy. Several organisations, factories, and businesses are unable to operate normally, forced to cut down their costs by deducting salaries and/or reducing their employee strength. 

According to media reports, 27 million workers within 20-30 lost their jobs in April 2020 amidst national lockdown. 

Paytm job

Paytm is looking to hire more than 1,000 tech and non-tech roles and 50 key senior-level hires. [Image Credit: Shutterstock]

Also ReadHiring in India picks up pace during April to June: LinkedIn

However, Noida-based fintech unicorn Paytm is looking to hire people for 1,000 positions within the next two to three months. Apart from this, the company is also looking to bring in over 50 key senior-level hires for vice president and above positions for tech and business roles.

Speaking with YourStory, Rohit Thakur, Chief Human Resource Officer, Paytm, says, “The ongoing global pandemic has not impacted our hiring plans and we have continued with our interviews, as well as inductions of new joinees through WFH mode even during the lockdown. We believe the hiring process would be complete in the next two to three months.”Growth and expansion amidst crisis

According to Rohit, Paytm and its other group businesses — lending, insurance, wealth management, and offline payments — have been expanding operations, creating the need to hire people for both tech and non-tech roles. 

“This team expansion would play an essential role in launching innovative financial services and technology to fuel Paytm’s growth journey and digitally serve the residents of the country in the troubled times of COVID 2019,” he adds. 

Paytm is not only building solutions to survive and sustain its business amidst the pandemic but is also aiming to empower the citizens to deal with the crisis. Riding on the accelerated digitisation wave, the fintech unicorn claims to have grown by 35 percent combining offline and online transactions, while its Gross Transaction Value (GTV) has grown by 50 percent over the last few months. 

The company’s offline merchant transactions and P2P transactions have increased by 122 percent and 50 percent, respectively amidst the pandemic situation. 

The fear of contacting COVID-19 through currency notes has forced people to shift to online transactions. Transactions through Paytm Payments Gateway have also increased, especially for gaming, OTT, and essential services. 

Paytm, jobs, hiring

Paytm and its other group businesses have been expanding operations thus creating the need to hire people. [Image Credit: Shutterstock]

Also ReadHow Paytm’s Rs 250 Cr ESOP policy will help the fintech giant drive growthEnsuring wellbeing, financial security of employees

To ensure the physical and mental wellbeing and financial security of the employees, the fintech unicorn made efforts to not opt for salary cuts or layoffs. This also ensured that employees gave their undivided attention towards innovating new solutions rather than worrying about their jobs.

“We have cut down on a lot of overhead costs, streamlined our operations and real estate, and managed to save on resources in other areas. We have ensured that all levels and categories of staff remain safe, motivated, and energised as earlier with minimal impact,” says Rohit.

The company is giving up leases of 19 facilities across the country that can help Paytm save over Rs 40 crore yearly in rent, maintenance, and other operating expenses. According to Paytm, this money will be utilised for tech development, employee, and other initiatives. 

Further, to maintain the productivity of the employees, senior managers and team leads try to stay connected with teammates and support them in completing their daily tasks. The company has also joined hands with professionals to organise mental health webinars, online yoga classes, and other workshops to ensure the health of its employees.

“Every week our founder [Vijay Shekhar Sharma] addresses a video-townhall meet with a large number of colleagues to keep everyone informed about all the latest developments in the company. Throughout the week, the HR touches base with various teams to hear out their concerns and address any work-related issues that they might have,” he adds.

When asked about the appraisal plans, Rohit reveals that Paytm is looking to opt for an ESOP-based appraisal plan, which will be applicable for all the new joinees and existing employees, who were given ESOPs 2019 onwards. This new process has been linked with individual goals, which are reviewed and approved by the HoD or business head.

“Linking it to the performance of our colleagues helps us get the best out of them and also sets the benchmark for goal setting. We follow a point-based performance structure that is transparent and done purely on the basis of achieving the set goals and targets. The higher the points scored in each assessment, the more percentage of ESOPs the employee gets allocated,” he says.

New business opportunities 

Paytm has launched several new products and services such as Paytm Postpaid, Scan to Order, contactless ticketing service, COVID-19 insurance, Recharge Saathi programme, credit shell for flight tickets, and free cancellation of bus tickets, among others. 

“Early on, we understood that social distancing norms and safety measures would have a lasting impact on the movement of migrant workers across the country. Things that they were able to do earlier, including standing in a queue to pay utility bills, going for shopping, and even touching currency notes would become difficult. Keeping all these things in mind, our team worked dedicatedly to revamp the Paytm app UI with a ‘Stay at home essential payments’ section to include Mobile and DTH Recharge, electricity, water, gas, credit card, and insurance premium payment among others,” Rohit says.

This offering led to over 50 percent increase in mobile recharges, 60 percent increase in DTH payments, and over 200 percent increase in broadband bill payments, claims the company.

To cater to the growing need for contactless services, the fintech unicorn launched the ‘Scan to Order’ feature to promote safe dining and hygienic food ordering experience. It also developed a unique QR to be displayed at restaurants, which can be scanned by users to browse the menu and place orders using their mobile phones. 

Paytm also launched a contactless ticketing service for state-run local transport buses, which will benefit state transport corporations such as DTC, BEST, Punjab Roadways, CTU, OSRTC, and KSRTC, among others.

“We are already in talks with 20 state transport departments to ensure that citizens are able to travel safely within cities following all social distancing norms. We are targeting to enable a contactless ticket-buying experience in over 20,000 state-run busses in the first phase of going live with this service,” adds Rohit.

He adds that a deep understanding of user needs, along with the capability to develop innovative solutions helped the company find new opportunities during these turbulent times.

(Edited by Saheli Sen Gupta)

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Original Source: yourstory.com

Online investment and wealth management platform Paytm Money officially announced the appointment of Varun Sridhar as its new Chief Executive Officer. He will be leading the launch and development of the equity brokerage apart from growing its existing services.

Varun Sridhar shared, “ At Paytm Money, I hope to build along with a fantastic team the most cost-effective and consumer-friendly products and experience for investors and traders. The wealth management and financial service solutions that Paytm is building are transforming the lives of millions of Indians and are relevant globally as well."Varun Sridhar

Varun Sridhar, CEO, Paytm Money

Also ReadFintech unicorn Paytm launches slew of initiatives to help people fight COVID-19

Varun has led the digital transformation journey of some of the top retail banks in India and abroad. Most recently, he served as the CEO of FinShell India, where he launched realme PaySa, a fintech platform on mobile. Prior to this role, he was with BNP Paribas for close to eight years, where amongst other assignments, he supported the acquisition of Sharekhan.

Under his leadership, Paytm Money will continue to simplify, innovate, and bring wealth management products to millions of Indians. Varun will be reporting to Amit Nayyar, President at Paytm.

“Paytm Money is on a mission to empower millions of Indians with wealth management products. We are very excited to welcome Varun, whose experience in retail banking, broking, and wealth segment would help us accelerate our goals. I look forward to working closely with him to expand Paytm Money further," said Amit.

Headquartered in Bengaluru, Paytm Money has over 300 employees. It claims to have more than six million users on its platform, availing direct mutual funds and NPS.

The company also announced that Amit Kapoor has joined as the new CFO and Vice President. Prior to this role, Amit was working the CFO at life insurance company Aviva India.

In the next 12 to 18 months, Paytm Money aims to invest Rs 250 crore as it plans to launch new businesses, including the equity brokerage during the current financial year.

(Edited by Saheli Sen Gupta)

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Original Source: yourstory.com

VSS_TechSparks 2019

Vijay Shekhar Sharma, Founder and CEO, Paytm

Fintech giant Paytm's latest acquisition of insurance firm Raheja QBE for $74 million portends a metamorphosis in the Indian financial services industry where the penetration of financial services and offerings continues to be very low, despite digitisation taking place at breakneck speed.

 

“At Paytm, we are on a mission to drive the financial inclusion of over 500 million Indians, and our acquisition of Raheja QBE is a significant step towards this goal,” Amit Nayyar, Paytm’s President, tells YourStory.

Bringing millions of underserved Indians into the folds of the mainstream economy has always been Paytm’s central mission – ever since the fintech startup and its adroit Founder and Chief Executive Officer Vijay Shekhar Sharma took the reins of India’s fintech revolution over a decade ago.

Paytm-roadside vendor

Over the past few years, India has emerged a leader in driving digital payments adoption among the masses, evolving from an online-only model to a complete 360-degree adoption of payments via mobile phones, mainly through wallets, Quick Response (QR) codes, United Payments Interface (UPI), and cards.

 

Still, insurance products continue to have one of the lowest penetration rates among financial services offerings. A major reason for the low penetration of formal financial services such as insurance, credit, and savings remains inaccessibility to financial institutions, especially for those living in rural and far-flung areas. 

 

However, fintech has upended that by not only putting financial services offerings in the hands of people, regardless of their location, but also helping them sign on for such services using independent identity verification services and enabling them to tailor financial products to their needs.

“We have extensive plans to strengthen our position as a fintech leader by increasing our offerings in the financial services space, and our acquisition of Raheja QBE will enable us to build on our reach with our merchant partners and customers,” Amit says.

Amit Nayyar

Amit Nayyar, President, Paytm

On July 6, Paytm announced it would buy all of Prism Johnson’s 51 percent stake and ASX-listed QBE’s 49 percent stake in Raheja QBE through QorQl Pvt Ltd, which is a technology company with majority shareholding of Vijay Shekhar Sharma and remaining held by Paytm’s parent company One97 Communications.

 

“Insurance (both life and general) is highly under-penetrated in India as compared to other countries. With Paytm's reach, we have the unique advantage of taking insurance to the larger population of the country,” Amit says.

 

To be sure, Paytm aims to give half a billion Indians access to a range of financial services offerings across savings, credit, protection, and wealth management, and its recent acquisition of Raheja QBE is one way it’s getting deeper into the space, say analysts covering the fintech space.

paytm

Infographics by Tenzin Pema

Also ReadPaytm and Vijay Shekhar Sharma to acquire general insurer Raheja QBE

Paytm, which has over 150 million annual transacting users, is expected to close the acquisition of Raheja QBE after receiving approval from the Insurance Regulatory and Development Authority of India (IRDAI).

Mumbai-based Raheja QBE reported over 41,000 customers, underwrote 69,000 new policies in the financial year ended March 31, and had $60.5 million in total assets, according to its latest financial statements. Its gross written premiums in FY20 surpassed $20 million, growing over 35 percent, year-on-year.

Evolution into fintech leader

Even though Paytm started as an e-wallet and bill payments service loosely based on PayPal’s model, the Noida-based startup has evolved into one of the most comprehensive payment apps, with all funding sources such as bank accounts, UPIs, cards, and wallets. 

“Our innovative technology such as Scan and Pay QR, online payments, and many others have ushered the growth of the digital payments ecosystem in India and has transformed the way India makes payments, manages businesses, or does investments,” Amit says.

paytm merchants

In the past few years, Paytm has also been moving into the consumer retail and on-demand space with an array of offerings such as bill payments, payment gateway, offline payments, and online ticket booking services, as it makes a beeline towards becoming India’s first ‘Superapp’.

But inclusive digital finance has always been Paytm’s axiom, and that is well reflected in the products and solutions it offers through its digital bank Paytm Payments Bank, which crossed Rs 1,000 crore in deposits by over 57 million savings account holders as on April 22, 2020. 

In 2018, Paytm also launched its first wealth management product, Paytm Money, to make it easier for customers to invest in mutual funds – a financial instrument that has largely been wielded by institutional banks that charge excessive handling fees.

With smartphones and the internet steadily percolating into the societal fabric of the country, Paytm has a clear first-mover advantage in helping make access to finance easier. 

The tailwinds that Paytm witnessed during demonetisation has also helped it amass a loyal customer base, as has the company’s rapid launch of a slew of innovative but simple financial services offerings aimed at the underserved who haven’t had any access to financial services.

Also watch: Paytm Founder Vijay Shekhar Sharma on what it means to build for India, from India

Even amidst the COVID-19 pandemic, Paytm Payments Bank – which facilitated about 500 crore digital transactions worth Rs 4.6 lakh crore in FY20 – witnessed an accelerated increase in deposits, as more people embraced digital banking during the three-month-long nationwide lockdown that began in March-end.

In the post-COVID-19 world, Paytm has played a significant role in helping businesses and common citizens with services such as digital payments for all essential services, scan to order, cash at home, and COVID-19 insurance, among others.

Last month, Paytm significantly expanded its digital credit service called Postpaid to a large set of payment use-cases, including groceries, milk, and other home essentials from neighbourhood Kirana stores and also at popular retail outlets such as Reliance Fresh, Croma, Apollo Pharmacy, and Shoppers Stop, among others.

“What drives us continuously is driving the digital penetration of financial services within India,” says Amit, adding that Paytm is focussed on “…solving for customer needs while providing the best user experience.”

Paytm merchantAlso ReadPaytm extends postpaid services to kiranas, upgrades credit limit up to Rs 1 lakhAlso ReadPaytm records 4x growth in payments made to merchants during lockdownDigital financial inclusion

Today, with 100 million UPI handles, 220 million saved cards, 300 million wallets, and about 60 million bank accounts, Paytm offers one of the most comprehensive digital banking services and boasts an account holder and debit card holder in every district of India.

Paytm had also been distributing insurance for various players through its Insurance Broking platform, even before its latest acquisition. With the Raheja QBE deal, Paytm can now start manufacturing general insurance products that will likely cater to a tapestry of financially diverse individuals based on parameters such as incomes, flexibility, and risk profile, among others.

“We believe that, along with existing customers of insurance, we can reach new large segments due to our reach and our tech-led, low-cost customised solutions,” says Amit of Paytm’s latest buy.

Its competitive advantage of a wide and growing customer base that is used to purchasing financial products online could help put it ahead of larger rivals such as Coverfox and PolicyBazaar, as well as withstand challenges from traditional players that are increasingly going online these days, say industry analysts.

Earlier this year, One97 Communications said Paytm Insurance Broking Private Limited (PIBPL) secured a licence to sell life and non-life insurance from IRDAI. The company has already tied up with around in 20 leading insurance firms in India and said it would integrate with 30 more companies over the next few weeks.

According to data from IRDAI, gross premiums underwritten by general insurance companies declined 4.24 percent in the first three months of the current financial year, while gross direct premiums underwritten by non-life insurance players grew 7.83 percent to Rs 13,961.25 crore in June. 

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Original Source: yourstory.com

One97 Communications Ltd (OCL), which owns payments and financial services platform Paytm, along with Vijay Shekhar Sharma, is set to acquire Mumbai-based private sector general insurer Raheja QBE. The acquisition is subject to customary conditions, including approval from the Insurance Regulatory and Development Authority of India (IRDAI).

Paytm, Vijay Shekhar Sharma

Vijay Shekhar Sharma, Founder of One97 Communications

Also ReadPaytm Founder Vijay Shekhar Sharma launches two entities for investments

This strategic acquisition is through QorQl Pvt Ltd, a technology company with majority shareholding of Vijay Shekhar Sharma and remaining held by Paytm.

Started in 2009, Raheja QBE is a joint venture between Prism Johnson Limited and QBE Insurance Group, one of Australia’s largest insurers. The company said that all employees of Raheja QBE will continue working at Mumbai and other locations.

The acquisition will enable Paytm to innovate insurance products and services to accelerate its reach and adoption. In a statement, Paytm said, its mission is to drive financial inclusion for over half a billion Indians.

Amit Nayyar, President, Paytm, said, "It is an important milestone in Paytm’s financial services journey, and we are very excited to welcome Raheja QBE General Insurance into the Paytm family. Its strong management team will help us accelerate our journey of taking insurance to the large population of India with the aim to create a tech-driven, multi-channel general insurance company with innovative and affordable insurance products.”

Commenting on the development, QBE Australia Pacific Chief Executive Officer, Vivek Bhatia, said, “Today’s announcement marks both the continuation of QBE’s strategy to simplify our business and the beginning of a new and exciting chapter for our strong team at Raheja QBE.”

In March, One97 Communications said its wholly-owned subsidiary Paytm Insurance Broking Private Limited (PIBPL) secured a licence to sell life and non-life insurance from the Insurance Regulatory and Development Authority of India (IRDAI). At that time, Paytm also surrendered its 'corporate agency’ licence to obtain the brokerage licence. 

The company has tied up with around 20 of the leading insurance firms in India, and would integrate with 30 more companies over the next few weeks. 

(Edited by Megha Reddy)

Want to make your startup journey smooth? YS Education brings a comprehensive Funding Course, where you also get a chance to pitch your business plan to top investors. Click here to know more.

Original Source: yourstory.com

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